This bike shop is the best I have ever seen! The staff is |
always very professional and helpful. Many people are
shocked by their insistence on doing what is best for you
rather than just what you want. When I bought my first road
bike from Robert, his employee Jill (now his wife) who made
the sale, insisted that I buy and wear a helmut. This act
saved my life some months later according to the
Neurosurgeon who treated me after a bad crash.
Robert takes personal interest in everybody who shops in
his store. His mission is to help anybody who is interested,
to become the best cyclist that they can be. Over the years I
have seen him personally rescue people from lives of
inactivity, carefully building their athletic ability and self-
confidence. He has done this for me and I can honestly say
that I owe him far more than I could ever possibly repay.
His tough love has made me a far better cyclist and a
person than I could have been alone. He instills in people a
work ethic that will carry them through their lives and
distinguish them. If you trust him, work hard, and keep at
it, you will succeed.
Robert's business contributes more to the community than
it takes out. If we fail to support the tremendous value that
a shop like Robert's provides, then we will lose something
precious and irreplaceable. It is sad when somebody comes
in to Santiago, takes advantage of all the great support
Robert and his staff provide, then go somewhere else to
buy a bike or gear. This hurts all of us because it makes it
very difficult for a service oriented shop like Santiago to
compete and continue to do business by providing
excellent service. There are riders who may not care about
great service but to most of us it is a critical part of the
cycling experience. Because of Robert, when I am on my
bike, I seldom get caught or passed...on the road or in the
Robert Rayburn a 45 year old Die-hard Enthusiast, riding a Serotta Ti/Trek 9.8/Santana Tandem,
E-mail: firstname.lastname@example.org - 4/16/03
I have been to about 50 bike shops in the last 2 weeks promoting a mountain bike event, and I can tell you that this bike shop will not steer you wrong.
It is a bike shop that is more like a club and Robert has a great following. This will tell you that they are not going to sell you something you don't need. The business is built off the return of many customers.
The shop is clean, professional, and when in the shop you can always see Robert fitting someone to their new or old bike.
I have not seen this in even ONE of the 50 shops I was in over the last two weeks.
The staff is very knowledgable, and rides regularly. Good bike shopping!
Mike Koval a 41 year old Cross-Country Rider, riding a Trek Fuel 100,
E-mail: mike@WeTotallyRock.com - 3/04/03
More of a club than a bike shop. I've known Robert Kahler for some time and have maintained cordial relations with him; but be advised that he has an appalling reputation among many cycling enthusiasts who now him. He can be rather pompous and arrogant, and if you want to ride with his "team", well, be prepared to prove your worthiness and buy all your bike parts and accessories from his shop. Those are the prerequisites for membership. He's not all bad though, he's just a roadie and can't help himself.
As for the torture clinic, well it's fine if you're new to bicycle training and don't know an interval from a water bottle cage. But for anyone who's read any article on training in a magazine like Bicycling, the clinic isn't much of a challenge. You will, however, get to hear many stories of his cycling glory days or his wife's accomplishments.
The typical patron of Santiago is a rider over 40 with little or no racing aspirations, who either doesn't have much cycling confidence or is willing to supress his or her own ego for the benefit of Robert's supersized one. I'm not trying to trash the guy. Like I said, I'm friendly with him. There are a lot, and I mean a LOT, of people out there who absolutely loathe the guy (no, I'm not just talking about the Simply Fit guys, who are dicks themselves by the way).
John Doe a 32 year old Racer, riding a aluminum,